HOW WE WORK
We are glad to receive your feedback as soon as you have received the pre-production sample. If some minor changes are required, we will inform the factory and they will produce new pre-production samples. Minimal running changes could also be done at the beginning of mass production and our QC team will check these on the production samples or with an in-line inspection.
If there are inconsistencies, while our colleagues in China discuss the requirements for corrections directly with the factory, our account executives will work with the client to define what the critical, major, and minor defects are in order to establish the inspection criteria and the acceptable AQL.
Level II inspection levels are typically used for retail goods, and therefore it is a more stringent standard than the one typically used for promotional products (0 for critical, 2.5 for major and 4.0 for minor defects). We take this more stringent approach to inspection because we value getting things right the first time around.
For higher quantity orders Our QC personnel carries out one (or more) in-line inspections in addition to the evaluation of production samples and final inspections to ensure production quality standards are being met.